Wed, 28 May 2014
Crucial Conversations with Kerry Patterson
Check out the notes for this episode and more here.
We’ve all been there. You can sense the tension rising in the room as the disagreement intensifies. Your heart beats faster. Do you speak up? Do you state your opinion? There is likely to be a confrontation if you do. Maybe you should just jump in and make your point heard - who cares what they say or what they think. Sometimes being aggressive pays off.
After all - you care about this issue. This is something that has the potential to really make an impact on your life. Recall the last time you were in a situation like this. What was your response? Did you avoid? Or did you lose your temper? Or maybe you did something in between? This is called a Crucial Conversation. And the way you deal with them can make all the difference in your business or career.
Kerry Patterson is coauthor of four New York Times bestsellers: Crucial Conversations, Crucial Accountability, Influencer, and Change Anything; and co-founder of VitalSmarts, in Provo, Utah. Kerry talks to us today about crucial conversations - what they are and how to come out of them ahead - which means you’ll be more likely to get the results you want and be successful in your business and even personal relationships.